Issue: hotline

‘Warm’ Hotlines Deliver Help Before Mental Health Crisis Heats Up

Unlike a hotline for those in immediate crisis, warmlines provide early intervention with emotional support that can prevent a crisis, and a more costly 911 call or emergency room visit. The lines are typically free, confidential peer-support services staffed by volunteers or paid employees who have experienced mental health conditions themselves. Warmlines can also fill a need in rural communities where access to care is limited or provide after-hours support in urban areas.

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